Warranty

Limited Warranty / Replacement (fast-track)

Limited Warranty : One year warranty against defects in vest or materials after purchase date. Our warranty does not cover normal wear-and-tear, accidents, misuse/abuse of the vest. Warranty is limited to original purchaser and does not transfer.

Excalibur Vests are built to last for intended use, normal usage recommends replacement every 5 years, misuse or abuse not covered under warranty.

Replacement (fast-track) : Vests past warranty one year damaged due to an unfortunate accident, misuse/abuse, or just needing replacement may qualify for warranty review to offer the best possible replacement price


Will I have to pay to get my vest replaced if it breaks or wears out?

1. The vest broke due to a defect in vest or material:

No, you will not be charged  for the replacement of the vest within one year warranty period . You may need to cover return shipping.

2. The vest broke due to an accident, misuse/abuse, or needs replacement after warranty period:

Yes, you will be charged for the replacement , Excalibur will work to offer customers the best possible replacement price. Our Fast-Track program offers best possible replacement costs and priority shipping.


If your vest fails for any reason , send vest in a disposable package to :

Excalibur Warranty Service

70023 South 336 Road

Wagoner , OK   74467


If you believe your vest was defective and needs warranty review, include a note within the package describing what happened. If the vest broke due to an accident, abuse or normal wear-in-tear after warranty period you can request ''Fast-Track'' option and take advantage of affordable replacement pricing emailed for your approval . Please print and complete information below with package :

 

1. Name : ______________________________________________________________

2. Address : ____________________________________________________________

3. Phone & Email : _______________________________________________________

4. Proof of Purchase receipt & date : _________________________________________

5. Where vest purchased & price : ___________________________________________

6. Warranty Review or Replacement Fast-Track option : _______________________________________________________________________

 


Note : Excalibur Dealers are not authorized to make warranty decisions. In order for  your vest to obtain the proper warranty inspection and determination , the damaged vest must be sent to Excalibur Warranty Service . If you need status of your returned vest , send email on Contact page

 
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